Return & Refund Policy

www.it-directory.ie make every effort to display accurate products of our products and give a detailed description on what the product does. In saying that we also understand that sometimes you might have ordered the wrong product or a mistake perhaps has been made. In this case we offer a 14 day no quibble return period on any of our products.

To qualify for this, the item(s) must be unopened, unused and in the same condition in which they were received.

When we receive the item/s back, our returns department confirm that everything is present and in it’s in original condition to ensure its eligibility for a refund/exchange. We will then process a refund/exchange as quickly as possible and you will receive an email to notify you when this has been processed. We process refunds and exchanges on the same working day we receive your item/s back. Refunds can only be processed on the same card that the original order was made. Please email us at sales@it-directory.ie  to organise your return.

Please note that customers are responsible for returns postage costs.

Our return shipping address is:

PM1652239
Unit C1, North City Business Park
North Road, Dublin 11
D11 RW30
Ireland

 

Refund

Although  www.it-directory.ie make as much effort as possible to display accurately our product descriptions and pricing we understand that sometimes you may have ordered the wrong product or perhaps a mistake was made. In this case we offer a 14 day no quibble return period on our products.

Once we receive the item back we will then process an exchange for the correct product or else process a full refund on the day that we have received the product back. As soon as we do this you will be notified. It is important to note that refunds can only be made onto the card on which the order was originally made.